ESG
SUSTAINABILITY MANAGEMENT

永續管理

SUSTAINABILITY MANAGEMENT

Communication with stakeholders and the identification of material topics are important aspects of corporate social responsibility. Through this process, iST gains an understanding of the issues of concern to its stakeholders. Through disclosures in this Sustainability Report, iST enables stakeholders to understand the Company's efforts and performance in corporate social responsibility in 2025.
The iST ESG Committee identifies and selects material topics based on the substantive issues identified through the daily operations of relevant departments and internal and external business communications. Stakeholders are identified based on organizational operations, interactions with stakeholders, and the principle of inclusivity. With reference to the GRI Sustainability Reporting Standards and the AA1000 Stakeholder Engagement Standard (AA1000 SES, 2015), iST has established a process for identifying material topics related to corporate sustainable development and determining the basis for disclosures in the Sustainability Report. Through this process, iST identifies priority stakeholders and their key concerns and develops appropriate responses. The primary stakeholder groups identified comprise six categories: customers, employees, shareholders/investors, suppliers/contractors, government/industry associations, and society.
As stakeholder engagement is an important part of iST's sustainability issue management, in addition to interacting with stakeholders through various forms of daily business activities, the Company also engages with stakeholders through various channels, including telephone communication, the ESG website, satisfaction surveys, on-site visits, and participation in industry associations. Issues of concern raised by stakeholders are identified as material topics and addressed through this Sustainability Report. The ESG Committee is responsible for regularly identifying stakeholders, collecting and reviewing issues of concern to stakeholders and the effectiveness of ESG initiatives, and regularly reporting the relevant implementation results to the Board of Directors.
Implementation Status in 2025：
Stakeholder Communication Channel
• Customer/Consumer
Issues of Concern
  • Product quality
  • Customer's product requirements
  • Customer's satisfaction with products and services
Communication Frequency and Channel
  • Define customer complaint handling standards
  • Customer feedback handling procedure; establishment of a customer-oriented quality system
  • Assess customer's satisfaction with the Company's products or services to understand the gap between customer requirements and expectations, and use this as the basis for improving the quality system to achieve the goal of sustainable business operations.
  • Consumer satisfaction survey
  • After-sales service
Contact Channel
• Shareholder/Investor
Issues of Concern
  • Industrial environment
  • Future positioning and sustainable development strategies
  • Annual and future business performance
  • Dividend policy
  • New product and process development progress
Communication Frequency and Channel
  • Hold a shareholders' meeting every year
  • Disclose material information on the MOPS and business information on the official website on a regular and irregular basis
  • Periodically announce financial statements/annual reports at the shareholders' meeting
  • Reply to investors' inquiries by phone or email
  • Set up an investor contact channel
Shareholder/Investor Contact Channel
Media Contact Channel
 
• Supplier
Issues of Concern
  • Evaluation and management
  • Quality and safety management
  • Production and sales management
  • Compliance with relevant laws and regulations
Communication Frequency and Channel
  • Before dealing with a supplier, we will evaluate whether there are any records about its impact on the environment and society.
  • Irregular communication and review meetings
  • Supplier's on-site audit management
  • Evaluation of supplier's delivery, service, and quality
  • Assessment of compliance with relevant laws and regulations
Supplier Contact Channel
• Employee
Issues of Concern
  • Labor–management meetings
  • Remuneration and reward system
  • Various welfare measures
  • Periodic education and training
Communication Frequency and Channel
  • Labor-management communication meetings
  • Regular Gardener Meetings are held quarterly as a two-way communication platform to directly listen to employees’ feedback and implement improvements
  • All the management regulations / reward and punishment announcements / dissemination of the Company's policies or importation information
  • Hold employee welfare committee meetings on a regular basis
  • Organize education and training on a regular basis to develop the career skills of employees
  • Establish an employee grievance mechanism and channel
  • Provide employees with a safe and healthy work environment, and implement employee health checkups on a regular basis
Employee Contact Channel
• Government Agencies and Relevant Authorities
Issues of Concern
  • Water and electricity resources
  • Work environment and occupational safety and health
  • Wastewater and waste discharge
Communication Frequency and Channel
  • Review laws and regulations on a regular basis
  • Assist in the establishment of relevant regulations
  • Labor safety and health management
  • Waste management
EHS Contact Channel
Communication with stakeholders and the identification of material topics are important aspects of corporate social responsibility. Through this process, iST gains an understanding of the issues of concern to its stakeholders. Through disclosures in this Sustainability Report, iST enables stakeholders to understand the Company's efforts and performance in corporate social responsibility in 2025.
The iST ESG Committee identifies and selects material topics based on the substantive issues identified through the daily operations of relevant departments and internal and external business communications. Stakeholders are identified based on organizational operations, interactions with stakeholders, and the principle of inclusivity. With reference to the GRI Sustainability Reporting Standards and the AA1000 Stakeholder Engagement Standard (AA1000 SES, 2015), iST has established a process for identifying material topics related to corporate sustainable development and determining the basis for disclosures in the Sustainability Report. Through this process, iST identifies priority stakeholders and their key concerns and develops appropriate responses. The primary stakeholder groups identified comprise six categories: customers, employees, shareholders/investors, suppliers/contractors, government/industry associations, and society.
As stakeholder engagement is an important part of iST's sustainability issue management, in addition to interacting with stakeholders through various forms of daily business activities, the Company also engages with stakeholders through various channels, including telephone communication, the ESG website, satisfaction surveys, on-site visits, and participation in industry associations. Issues of concern raised by stakeholders are identified as material topics and addressed through this Sustainability Report. The ESG Committee is responsible for regularly identifying stakeholders, collecting and reviewing issues of concern to stakeholders and the effectiveness of ESG initiatives, and regularly reporting the relevant implementation results to the Board of Directors.
Implementation Status in 2025：
Stakeholder Communication Channel
• Customer/Consumer
Issues of Concern
  • Product quality
  • Customer's product requirements
  • Customer's satisfaction with products and services
Communication Frequency and Channel
  • Define customer complaint handling standards
  • Customer feedback handling procedure; establishment of a customer-oriented quality system
  • Assess customer's satisfaction with the Company's products or services to understand the gap between customer requirements and expectations, and use this as the basis for improving the quality system to achieve the goal of sustainable business operations.
  • Consumer satisfaction survey
  • After-sales service
Contact Channel
• Shareholder/Investor
Issues of Concern
  • Industrial environment
  • Future positioning and sustainable development strategies
  • Annual and future business performance
  • Dividend policy
  • New product and process development progress
Communication Frequency and Channel
  • Hold a shareholders' meeting every year
  • Disclose material information on the MOPS and business information on the official website on a regular and irregular basis
  • Periodically announce financial statements/annual reports at the shareholders' meeting
  • Reply to investors' inquiries by phone or email
  • Set up an investor contact channel
Shareholder/Investor Contact Channel
Media Contact Channel
 
• Supplier
Issues of Concern
  • Evaluation and management
  • Quality and safety management
  • Production and sales management
  • Compliance with relevant laws and regulations
Communication Frequency and Channel
  • Before dealing with a supplier, we will evaluate whether there are any records about its impact on the environment and society.
  • Irregular communication and review meetings
  • Supplier's on-site audit management
  • Evaluation of supplier's delivery, service, and quality
  • Assessment of compliance with relevant laws and regulations
Supplier Contact Channel
• Employee
Issues of Concern
  • Labor–management meetings
  • Remuneration and reward system
  • Various welfare measures
  • Periodic education and training
Communication Frequency and Channel
  • Labor-management communication meetings
  • Regular Gardener Meetings are held quarterly as a two-way communication platform to directly listen to employees’ feedback and implement improvements
  • All the management regulations / reward and punishment announcements / dissemination of the Company's policies or importation information
  • Hold employee welfare committee meetings on a regular basis
  • Organize education and training on a regular basis to develop the career skills of employees
  • Establish an employee grievance mechanism and channel
  • Provide employees with a safe and healthy work environment, and implement employee health checkups on a regular basis
Employee Contact Channel
• Government Agencies and Relevant Authorities
Issues of Concern
  • Water and electricity resources
  • Work environment and occupational safety and health
  • Wastewater and waste discharge
Communication Frequency and Channel
  • Review laws and regulations on a regular basis
  • Assist in the establishment of relevant regulations
  • Labor safety and health management
  • Waste management
EHS Contact Channel