ESG
    • SUSTAINABILITY ROADMAP

    永續藍圖

    SUSTAINABILITY ROADMAP

    We value the concerns of all stakeholders, provide comprehensive services to customers, and maintain open communication through our company website, which serves as a platform for information sharing and interaction. By fostering strong engagement with stakeholders, we aim to enhance both our business performance and corporate social responsibility (CSR) efforts. iST’s ESG Committee is responsible for identifying stakeholders periodically, collecting and reviewing issues that stakeholders are concerned about, and implementing ESG. The ESG Committee reported relevant implementation results to the Board of Directors on December 26, 2024.
    Implementation Status in 2024　
    Stakeholder Communication Channel
    ● Customer/Consumer
    Issues of Concern
    • Product quality
    • Customer’s product requirements
    • Customer’s satisfaction with products and services
    Communication Frequency and Channel
    • Define customer complaint handling standards
    • Customer feedback handling procedure; establishment of a customer-oriented quality system
    • Assess customer’s satisfaction with the Company’s products or services to understand the gap between customer requirements and expectations, and use this as the basis for improving the quality system to achieve the goal of sustainable business operations.
    • Consumer satisfaction survey
    • After-sales service
    Contact Channel
    ● Shareholder/Investor
    Issues of Concern
    • Industrial environment
    • Future positioning and sustainable development strategies
    • Annual and future business performance
    • Dividend policy
    • New product and process development progress
    Communication Frequency and Channel
    • Hold a shareholders’ meeting every year
    • Disclose material information on the MOPS and business information on the official website on a regular and irregular basis
    • Periodically announce financial statements/annual reports at the shareholders’ meeting
    • Reply to investors’ inquiries by phone or email
    • Set up an investor contact channel
    Shareholder/Investor Contact Channel
    Media Contact Channel
    ● Supplier
    Issues of Concern
    • Evaluation and management
    • Quality and safety management
    • Production and sales management
    • Compliance with relevant laws and regulations
    Communication Frequency and Channel
    • Before dealing with a supplier, we will evaluate whether there are any records about its impact on the environment and society.
    • Irregular communication and review meetings
    • Supplier's on-site audit management
    • Evaluation of supplier’s delivery, service, and quality
    • Assessment of compliance with relevant laws and regulations
    Supplier Contact Channel
    ● Employee
    Issues of Concern
    • Labor–management meetings
    • Remuneration and reward system
    • Various welfare measures
    • Periodic education and training
    Communication Frequency and Channel
    • Labor-management communication meetings
    • All the management regulations / reward and punishment announcements / dissemination of the Company’s policies or importation information
    • Hold employee welfare committee meetings on a regular basis
    • Organize education and training on a regular basis to develop the career skills of employees
    • Establish an employee grievance mechanism and channel
    • Provide employees with a safe and healthy work environment, and implement employee health checkups on a regular basis
    Employee Contact Channel
    ● Government Agencies and Relevant Authorities
    Issues of Concern
    • Water and electricity resources
    • Work environment and occupational safety and health
    • Wastewater and waste discharge
    Communication Frequency and Channel
    • Review laws and regulations on a regular basis
    • Assist in the establishment of relevant regulations
    • Labor safety and health management
    • Waste management
    EHS Contact Channel
     
    We value the concerns of all stakeholders, provide comprehensive services to customers, and maintain open communication through our company website, which serves as a platform for information sharing and interaction. By fostering strong engagement with stakeholders, we aim to enhance both our business performance and corporate social responsibility (CSR) efforts. iST’s ESG Committee is responsible for identifying stakeholders periodically, collecting and reviewing issues that stakeholders are concerned about, and implementing ESG. The ESG Committee reported relevant implementation results to the Board of Directors on December 26, 2024.
    Implementation Status in 2024　
    Stakeholder Communication Channel
    ● Customer/Consumer
    Issues of Concern
    • Product quality
    • Customer’s product requirements
    • Customer’s satisfaction with products and services
    Communication Frequency and Channel
    • Define customer complaint handling standards
    • Customer feedback handling procedure; establishment of a customer-oriented quality system
    • Assess customer’s satisfaction with the Company’s products or services to understand the gap between customer requirements and expectations, and use this as the basis for improving the quality system to achieve the goal of sustainable business operations.
    • Consumer satisfaction survey
    • After-sales service
    Contact Channel
    ● Shareholder/Investor
    Issues of Concern
    • Industrial environment
    • Future positioning and sustainable development strategies
    • Annual and future business performance
    • Dividend policy
    • New product and process development progress
    Communication Frequency and Channel
    • Hold a shareholders’ meeting every year
    • Disclose material information on the MOPS and business information on the official website on a regular and irregular basis
    • Periodically announce financial statements/annual reports at the shareholders’ meeting
    • Reply to investors’ inquiries by phone or email
    • Set up an investor contact channel
    Shareholder/Investor Contact Channel
    Media Contact Channel
    ● Supplier
    Issues of Concern
    • Evaluation and management
    • Quality and safety management
    • Production and sales management
    • Compliance with relevant laws and regulations
    Communication Frequency and Channel
    • Before dealing with a supplier, we will evaluate whether there are any records about its impact on the environment and society.
    • Irregular communication and review meetings
    • Supplier's on-site audit management
    • Evaluation of supplier’s delivery, service, and quality
    • Assessment of compliance with relevant laws and regulations
    Supplier Contact Channel
    ● Employee
    Issues of Concern
    • Labor–management meetings
    • Remuneration and reward system
    • Various welfare measures
    • Periodic education and training
    Communication Frequency and Channel
    • Labor-management communication meetings
    • All the management regulations / reward and punishment announcements / dissemination of the Company’s policies or importation information
    • Hold employee welfare committee meetings on a regular basis
    • Organize education and training on a regular basis to develop the career skills of employees
    • Establish an employee grievance mechanism and channel
    • Provide employees with a safe and healthy work environment, and implement employee health checkups on a regular basis
    Employee Contact Channel
    ● Government Agencies and Relevant Authorities
    Issues of Concern
    • Water and electricity resources
    • Work environment and occupational safety and health
    • Wastewater and waste discharge
    Communication Frequency and Channel
    • Review laws and regulations on a regular basis
    • Assist in the establishment of relevant regulations
    • Labor safety and health management
    • Waste management
    EHS Contact Channel